Refund policy

Returns

We have a 14-day return policy, which means you have 14 days (including weekends and bank holidays) within receiving your items to request a return if your items are found to be faulty or not as described.

To be eligible for a return, your items must be returned in the exact same condition as sold and received, unworn, and in their original packaging. Your items must not show any signs of damage, been worn, and must be free from any odours (including cigarette smoke). We will not be able to issue a refund if the items are not in a resellable condition. You’ll also need to include the packing slip inside the package, which has your order number on it. 

To start a return, you can contact us at sales@milipili.co.uk. Please write RETURN REQUEST as the subject. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package.  You will need to return the items within 14 days (including weekends and bank holidays) of milipili accepting your return request. We will not cover the cost of posting the items back to us. When returning the items by recorded post, we are unable to accept responsibility for items lost in transit. Items sent back to us without first requesting a return will not be accepted for a refund. 

You can always contact us for any return question at sales@milipili.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the items are defective, damaged or if you receive the wrong items, so that we can evaluate the issue and make it right. As we are sure you can appreciate, hand dyed products are individual, and that's what makes them special. Your milipili loungewear may feature "marks" or "lines" as a result of colour cross-contamination in the dyeing, washing or drying process on our premises. However, these are all naturally-occurring and do not classify as defects. Each product listed on our Site can be viewed in close detail by scrolling over the front and back images; therefore it is the customer's responsibility to check over the product before purchasing, to ensure that you are happy with every detail. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We have limited stock and each item is totally unique. Therefore we cannot guarantee that the items you would like to receive in an exchange will be available. The fastest way to ensure you get what you want is to return the items you have, and once the return is accepted, make a separate purchase for the new items. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.